Business Analysis Courses
Facilitation Techniques for Requirements Development course
Learn how to effectively help stakeholders define their needs and develop them into quantifiable requirements through facilitation.
As business analysts, we spend a significant amount of time facilitating requirements; yet many of us lack formal training in this vital skill. A successful facilitation session results in requirements that you can begin to analyse and work with. This course focuses on teaching the facilitation skills necessary to elicit and analyse project requirements. Learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. Learn how to prepare for and conduct both face-to-face and remote group sessions and get experience of facilitator techniques such as brainstorming and focus groups. Participants will also learn how to manage conflict in a session, motivate group participation, build consensus, manage conflict, maintain session focus and evaluate results.
Is this course for me?
This course is for Business Analysts who need to enhance or formalise their role, responsibilities, and best practices as a facilitator. Particularly useful at the requirements elicitation stage.
What will I learn?
- Identify the use of facilitation in business analysis
- Explain the role and responsibilities of a business analysis facilitator
- Plan a facilitation session
- Use the appropriate facilitation techniques for a given session
- Conduct a facilitation session using best practices
- Manage conflict during a session
- Identify facilitation opportunities in business analysis
What is included in the price?
Pre-course assessment tools
Food and Refreshments
Post course reinforcement training
Online tools and templates
Does this course help me towards certification/accreditation?
Take this course is you aim to achieve any of the following certification:
What topics will be covered in the course?
- What is Facilitation?
- Facilitation techniques and practices
- The facilitation process
- What is Business Analysis?
- Business Analysis Body of Knowledge (BABOK)
- BABOK knowledge areas
- The business analysis process
- Facilitating in Business Analysis
- The role of the business analysis facilitator
- The responsibilities of the business analysis facilitator
- Facilitation Session Preparation
- Considerations for Remote Sessions
- During the session
- Wrapping up
- Facilitation in Business Analysis is Iterative
- Vision/enterprise analysis
- Brainwriting/Crawford Slip
- Definition/requirement elicitation
- Focus group
- Joint Application Design (JAD)
- Analysis/requirements analysis and documentation
- Gap analysis
- Root-cause analysis
- Force-field analysis
- Decision/solution assessment and validation
- Criteria-based grid
- Impact/effort grid
- Vision/enterprise analysis
- Verification of the Facilitation Session Plan
- Facilitation Practices
- Generating participation
- Active listening
- Using flip charts
- Maintain focus
- Synthesising ideas
- Executing a Facilitation Session
- Prior to the session
- Starting the session
- Conducting the session
- Ending the session
- Facilitation Conflict Techniques
- Argument vs. debate
- How to intervene
- Choices in resolving issues
- Working toward consensus
- BA Facilitation Opportunities
Available as customised in-house training
Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives. Find out more here.
Why choose us?
What sets us apart from many other training companies is that we guide you through your entire learning journey. We work together with you to assess your skills gap, map out your individual learning path and offer you the resources to then help you reinforce and adopt new tools and techniques learnt from your training and apply them to your daily work. Find out more.