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ESI International is now TwentyEighty Strategy Execution

Business Analysis Courses

Facilitation Techniques for Requirements Development course


A well structured, and very enjoyable course. I went away confident that I’d honed my skills in this area. I’d recommend the course to anyone in business, not just those looking to improve their BA skillset.

Shell eServe Application Delivery Analyst, Shell


The Facilitation Techniques for Requirements Development training has been excellent, I really enjoyed the course and learned a lot. It was very helpful doing all these practical exercises. The trainer was an expert and it was great hearing from her experiences. The course was well-organised (booking, location, training material, trainer etc.) and went really well, also it is good to be able to choose from a variety of locations and dates for the course. I will still recommend ESI. ļ

Senior Associate, Sapient


I found this course to be excellent. The course material for is very good. The response time from the instructor is less than 24 hours which allowed me to complete the course at the pace that I wanted. The scenario based approach on this type of courses makes it very practical and the follow up questions at the end of each lesson are a good reminder on the key concepts learned. In summary, I would highly recommend ESI as training provider. Good course material is supported by excellent and knowledgeable instructors.

System Analyst, GTECH

Learn how to effectively help stakeholders define their needs and develop them into quantifiable requirements through facilitation.

As business analysts, we spend a significant amount of time facilitating requirements; yet many of us lack formal training in this vital skill. A successful facilitation session results in requirements that you can begin to analyse and work with. This course focuses on teaching the facilitation skills necessary to elicit and analyse project requirements. Learn how to effectively help stakeholders define their needs and form these needs into quantifiable requirements through facilitation. Learn how to prepare for and conduct both face-to-face and remote group sessions and get experience of facilitator techniques such as brainstorming and focus groups. Participants will also learn how to manage conflict in a session, motivate group participation, build consensus, manage conflict, maintain session focus and evaluate results.

Is this course for me?

This course is for Business Analysts who need to enhance or formalise their role, responsibilities, and best practices as a facilitator. Particularly useful at the requirements elicitation stage.

What will I learn?

  • Identify the use of facilitation in business analysis
  • Explain the role and responsibilities of a business analysis facilitator
  • Plan a facilitation session
  • Use the appropriate facilitation techniques for a given session
  • Conduct a facilitation session using best practices
  • Manage conflict during a session
  • Identify facilitation opportunities in business analysis

What is included in the price?

Pre-course assessment tools

All Digital Course Materials

Food and Refreshments

Post course reinforcement training

Online tools and templates

Career coach

Does this course help me towards certification/accreditation?

What topics will be covered in the course?

Click an individual topic title to expand/contract it or
Expand All Topics | Contract All Topics

  1. What is Facilitation?
    1. Facilitation techniques and practices
    2. The facilitation process
  2. What is Business Analysis?
  3. Business Analysis Body of Knowledge (BABOK)
    1. BABOK knowledge areas
    2. The business analysis process
  4. Facilitating in Business Analysis
    1. The role of the business analysis facilitator
    2. The responsibilities of the business analysis facilitator
  5. Facilitation Session Preparation
  6. Considerations for Remote Sessions
    1. Environmental
    2. Preparation
    3. During the session
    4. Wrapping up
  7. Facilitation in Business Analysis is Iterative
    1. Vision/enterprise analysis
      • Brainstorming
      • Brainwriting/Crawford Slip
    2. Definition/requirement elicitation
      • Focus group
      • Joint Application Design (JAD)
    3. Analysis/requirements analysis and documentation
      • Gap analysis
      • Root-cause analysis
      • Force-field analysis
    4. Decision/solution assessment and validation
      • Multi-voting
      • Criteria-based grid
      • Impact/effort grid
  8. Verification of the Facilitation Session Plan
  9. Facilitation Practices
    1. Generating participation
    2. Neutrality
    3. Active listening
    4. Questioning
    5. Paraphrasing
    6. Using flip charts
    7. Maintain focus
    8. Intervention
    9. Feedback
    10. Summarising
    11. Synthesising ideas
  10. Executing a Facilitation Session
    1. Prior to the session
    2. Starting the session
    3. Conducting the session
    4. Ending the session
  11. Facilitation Conflict Techniques
    1. Argument vs. debate
    2. How to intervene
    3. Choices in resolving issues
    4. Working toward consensus
  12. BA Facilitation Opportunities

Available as customised in-house training

Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives. Find out more here.

Why choose us?

What sets us apart from many other training companies is that we guide you through your entire learning journey.  We work together with you to assess your skills gap, map out your individual learning path and offer you the resources to then help you reinforce and adopt new tools and techniques learnt from your training and apply them to your daily work. Find out more.