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Tel: +44 (0)20 7017 7100

    

 

PMI members get 15% off this course. Valid membership number required.


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ESI’s Business Analysis courses cover the areas laid down in the IIBA’s Business Analysis Body of Knowledge® (BABOK®), and our courses can be applied towards the 21 hours of training needed to apply to take the IIBA’s Certified Business Analysis Professional™ (CBAP™) exam.

 

PMBOK® Guide knowledge areas:

Project Integration Management

Project Scope Management

Project Quality Management

Project Communication Management

 

BABOK® knowledge areas:

Enterprise Analysis

Requirements Planning and Management

Requirements Elicitation

Requirements Communication

Requirements Analysis and Documentation

Solution Assessment and Validation

 

Professional Certificate in Business Analysis

Professional Certificate in Business Analysis
Take 5 courses within 4 years >>

Process Modelling Management

Define and analyse requirements, manage implementation, control change and meet business goals and objectives


Course information

Duration: 3 days
PDUs: 22.5

Course Fee:
£1495 excl. VAT
€1795 excl. VAT

 

You will learn how to:

  • Describe the Process Modelling Management (PMM) framework
  • Define key PMM terms and concepts
  • Conduct major activities performed during each phase of PMM, including workflow modelling
  • Perform the business analyst’s role and responsibilities in PMM
  • Apply PMM methodologies and techniques
  • Create process benchmarks and develop metrics to track the effectiveness of new processes

Course Synopsis

The importance of the business analyst’s role in defining requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project’s chance of meeting the organisation’s business goals.

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project – define, analyse, implement and control – which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasised during each phase, as well as the importance of tying all outputs back to the business strategy.

Participants will practice creating process maps, benchmarks and measurements and also conduct a gap and stakeholder analysis. Prepare to master process improvement.

Recommendation: Before taking this course, it is recommended that participants should have acquired the background as taught in How to Gather and Document User Requirements.

Course Topics

  1. Key PMM terms and concepts
    1. Process modelling, process management, process improvement
    2. Process management activities
    3. Workflow modelling
    4. Key benefits of PMM
    5. Process improvement project (PIP) phases
    6. Business analysis roles and responsibilities
    7. Managing organisational change
  2. Conducting the Define Phase
    1. Obtaining consensus on processes to be included in PIP
    2. Relating processes to business strategy
    3. Developing high-level plans for risk, communication and change management
  3. Conducting the Analyse Phase
    1. Conducting workflow modelling
    2. Creating swimlane diagrams
    3. Conducting value stream mapping
    4. Developing “As-Is” process map
    5. Defining and gathering metrics
    6. Creating process benchmarks
    7. Performing gap analysis
    8. Performing root cause analysis
    9. Conducting stakeholder analysis
    10. Performing high-level cost-benefit analysis
  4. Conducting the Implement Phase
    1. Documenting, validating and confirming new goals and objectives
    2. Formulating measurements
    3. Designing the new process
    4. Updating risk, communications and change management plans
  5. Conducting the Control Phase
    1. Communicating findings
    2. Carrying out implementation plans
    3. Monitoring and controlling

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