ESI’s Business Analysis courses cover the areas laid down in the IIBA’s Business Analysis Body of Knowledge® (BABOK®), and our courses can be applied towards the 21 hours of training needed to apply to take the IIBA’s Certified Business Analysis Professional™ (CBAP™) exam.
Describe the Process Modelling Management (PMM) framework
Define key PMM terms and concepts
Conduct major activities performed during each phase of PMM, including workflow modelling
Perform the business analyst’s role and responsibilities in PMM
Apply PMM methodologies and techniques specific to the business analyst’s role and responsibilities
Create process benchmarks and develop metrics to track the effectiveness of new processes
Course Synopsis
The importance of the business analyst’s role in defining requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project’s chance of meeting the organisation’s business goals.
This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project – define, analyse, implement and control – which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasised during each phase, as well as the importance of tying all outputs back to the business strategy.
You’ll practice identifying and prioritising the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organisation. You’ll focus on the competencies necessary to perform workflow modelling to ensure you have the core tools required to document the processes. You will also practice creating “As-Is” and “To-Be” process maps and conducting a gap and stakeholder analysis. Finally, you’ll develop the competencies required to create new process benchmarks and measurements for new processes. You’ll leave this course with the preparation necessary to perform your business analysis
responsibilities within the process improvement process and to employ the required skills in accordance with sensitive cost, organisational and stakeholder requirements.
