Process Modelling Management Define and analyse requirements, manage implementation, control change and meet business goals and objectives Course information Duration: 3 days PDUs: 22.5 Course Fee: £1495 excl. VAT €1795 excl. VAT Related links     Ask a question about this course     Download description Take a Pre- and Post-course assessment Select a Public Classroom Course Aligning Project Management with Organisational Strategy Business Process Analysis, Innovation and Design Coaching and Mentoring for Improved Performance Contract Management Principles and Practices Critical Thinking and Problem Solving Establishing the Project Management Office Facilitation Techniques for Requirements Development Financial Management for Project and Contract Managers Foundations of Business Analysis How to Gather and Document User Requirements Introduction to Business Analysis Leading Complex Projects Leading Project Managers Logical Data Modelling Managing Global Projects Managing Information Technology Projects Managing Projects Negotiation Skills PgMP® Exam Preparation PMP® Exam Preparation PMP® Power Exam Preparation Process Modelling Management Programme Management Project Leadership, Management and Communications Quality for Project Managers Rapid Assessment and Recovery of Troubled Projects Requirements Management: A Key to Project Success Risk Management Scheduling and Cost Control Simulation: Project Management Applications Systems Integration Project Management Taking Charge of Organisational Change Testing Techniques for Tracing and Validating Requirements Use Case Modelling Writing Statements of Work: The Heart of Any Contract     Register for a course by clicking a date below Central London 20-22 May 09 25-27 Nov 09

You will learn how to:

• Describe the Process Modelling Management (PMM) framework
• Define key PMM terms and concepts
• Conduct major activities performed during each phase of PMM, including workflow modelling
• Perform the business analyst’s role and responsibilities in PMM
• Apply PMM methodologies and techniques
• Create process benchmarks and develop metrics to track the effectiveness of new processes

Course Synopsis

The importance of the business analyst’s role in defining requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project’s chance of meeting the organisation’s business goals.

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project – define, analyse, implement and control – which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasised during each phase, as well as the importance of tying all outputs back to the business strategy.

Participants will practice creating process maps, benchmarks and measurements and also conduct a gap and stakeholder analysis. Prepare to master process improvement.

Recommendation: Before taking this course, it is recommended that participants should have acquired the background as taught in How to Gather and Document User Requirements.

Course Topics

1. Key PMM terms and concepts
   1. Process modelling, process management, process improvement
   2. Process management activities
   3. Workflow modelling
   4. Key benefits of PMM
   5. Process improvement project (PIP) phases
   6. Business analysis roles and responsibilities
   7. Managing organisational change
2. Conducting the Define Phase
   1. Obtaining consensus on processes to be included in PIP
   2. Relating processes to business strategy
   3. Developing high-level plans for risk, communication and change management
3. Conducting the Analyse Phase
   1. Conducting workflow modelling
   2. Creating swimlane diagrams
   3. Conducting value stream mapping
   4. Developing “As-Is” process map
   5. Defining and gathering metrics
   6. Creating process benchmarks
   7. Performing gap analysis
   8. Performing root cause analysis
   9. Conducting stakeholder analysis
   10. Performing high-level cost-benefit analysis
4. Conducting the Implement Phase
   1. Documenting, validating and confirming new goals and objectives
   2. Formulating measurements
   3. Designing the new process
   4. Updating risk, communications and change management plans
5. Conducting the Control Phase
   1. Communicating findings
   2. Carrying out implementation plans
   3. Monitoring and controlling

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