Process Modelling Management

Define and analyse requirements – perform the four phases of process improvement.

Public Classroom

Course Overview

As a business analyst, your role is key in defining the requirements during planning, and in facilitating solutions to business challenges. The business analyst must be aware that any project may require the redesign and redevelopment of processes and that processes must enhance and meet the organisation business goals. This highly interactive course will provide you with the opportunity to perform the four stages of ‘Process Improvement’, derived from leading models in the industry. Key deliverables and outputs will be emphasised at each phase. Participants will practice creating process maps, benchmarks and measurements and will also conduct a gap and stakeholder analysis.

Course Topics

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1. Key PMM terms and concepts
   1. Process modelling, process management, process improvement
   2. Process management activities
   3. Workflow modelling
   4. Key benefits of PMM
   5. Process improvement project (PIP) phases
   6. Business analysis roles and responsibilities
   7. Managing organisational change
2. Conducting the Define Phase
   1. Obtaining consensus on processes to be included in PIP
   2. Relating processes to business strategy
   3. Developing high-level plans for risk, communication and change management
3. Conducting the Analyse Phase
   1. Conducting workflow modelling
   2. Creating swimlane diagrams
   3. Conducting value stream mapping
   4. Developing “As-Is” process map
   5. Defining and gathering metrics
   6. Creating process benchmarks
   7. Performing gap analysis
   8. Performing root cause analysis
   9. Conducting stakeholder analysis
   10. Performing high-level cost-benefit analysis
4. Conducting the Implement Phase
   1. Documenting, validating and confirming new goals and objectives
   2. Formulating measurements
   3. Designing the new process
   4. Updating risk, communications and change management plans
5. Conducting the Control Phase
   1. Communicating findings
   2. Carrying out implementation plans
   3. Monitoring and controlling