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Business Skills for Project Managers and Business Analysts

Coaching and Mentoring for Improved Performance course


Excellent course for senior leadership.

Programme Management Consultant, Yemen Consulting Ltd


As I am managing a team this course introduced new methods in both coaching & mentoring. The more value for me was the mentoring section of the course as this allowed me to think about I want to be mentored & what I should be looking for in my mentor, what actions are on me and ultimately who should drive.

Operations Deliver Lead - BA IT Managed Services, Shell


The course overall went very well, the trainer kept the group engaged, presented in a clear and structured manner the subject matter of which he clearly was very knowable. The tools presented will be of direct use in my day-to-day work. Thus, my overall rating is a 5 – very satisfied.

Principal Budget and Investment Expert, ECB


The training was really good. The venue is ideal (close to everything). The instructor was very good, very lively discussions and good training material.

Project Manager, Orange Business Services


A really excellent and useful course with a good balance of theory and practice. I would highly recommend this course for anyone starting in management (or even experienced managers who need to brush up on their skills).

Director, Perth Innovation

Improve the quality, efficiency and effectiveness of your coaching - and improve the performance of others.

Successful delegation can result in performance improvement and increased effectiveness. During this course you will learn powerful behavioural coaching and mentoring model s and integrated tools that will improve the quality of your coaching with lasting results. Through practical exercises, group discussions and case studies, you will determine how and who to delegate work to with improved clarity. You will assess your own personal coaching style and how to leverage it, learn how to deal more effectively with challenging situations and be able to discuss your real life coaching concerns with experts in the field.

The course places emphasis on developing essential coaching skills, including listening, observing, questioning, understanding and providing feedback. Content around coaching and mentoring in a virtual environment was also added. Our Business Skills Programme is a comprehensive training curriculum that provides you with the relevant, practical skills you need to think with a business mindset, so your organisation can operate more effectively.

Interested in finding out about what makes a successful team? Download the podcast ‘Building and Managing Distributed Teams’. Find out how to overcome the big challenges of building and managing a project team. Getting staff invested in the same priorities, overcoming departmental silos, and overcoming the usual communication and decision making quagmires are just a few items on the long list of typical problems that can slow down and trip up business initiatives. To download the podcast visit our resource centre.

Is this course for me?

This course is aimed at technical and skilled professionals who are transitioning into leadership or management roles and need to develop the skills of others.

What will I learn?

  • Delegate work successfully
  • Provide focused feedback to improve future performance
  • Improve the performance of others
  • Work through difficult performance issues
  • Apply a structured coaching and mentoring model to guide you through the coaching and mentoring process
  • Apply techniques for evaluating performance

What is included in the price?

Pre-course assessment tools

All Digital Course Materials

Food and Refreshments

Post course reinforcement training

Online tools and templates

Career coach

Does this course help me towards certification/accreditation?

What topics will be covered in the course?

Click an individual topic title to expand/contract it or
Expand All Topics | Contract All Topics

  1. Why Coach?
    1. Benefits of coaching
    2. Impact of coaching
    3. ESI Mindset Model
    4. Coaching Statement of Purpose
    5. Coaching and mentoring
  2. Coaching and Mentoring Model
    1. Determining the appropriate style
    2. Coaching styles
    3. Coaching actions
  3. Preparing to Coach
    1. Assessing personal coaching style
    2. Assessing learning styles
    3. Setting expectations
    4. Creating a plan
  4. Coaching
    1. Aligning coaching style with performance level
    2. Delegating tasks
    3. Guiding performance
    4. Evaluating performance
    5. Providing feedback
    6. Handling performance problems effectively
  5. Job and Career Coaching
    1. What’s the difference?
    2. Job proficiency and job mastery
    3. Techniques to manage performance

Available as customised in-house training

Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives. Find out more here.

Why choose us?

What sets us apart from many other training companies is that we guide you through your entire learning journey. We work together with you to assess your skills gap, map out your individual learning path and offer you the resources to then help you reinforce and adopt new tools and techniques learnt from your training and apply them to your daily work. Find out more.