High Impact Communication

Properly convey your true value through high impact communication for maximum results.

Course Overview

With effective communication skills, your technical capabilities could reach even further. Even the best ideas, strategies and work plans must be effectively communicated to have value. This course will teach you techniques for creating high-impact and meaningful communication with colleagues, clients and stakeholders. Through practical exercises, group discussions and case studies, you will learn how to determine your own communication style, identify the style of your audience and adapt your delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication myths and ways to identify when a miscommunication has occurred. The course also address issues related to communication in a virtual and global environment.

The ‘Higher Value of High-Impact Communications’ were identified as one of the top 10 requirements and development trends for 2010. Driven by a need to make faster, more cost-effective business decisions, the often background skill of effectively facilitating diverse groups to achieve consensus through high-impact communications will be moved to the fore as a key RMD role.

Interested in finding out more about how the effect that communication can have on your organisation and team? Go to our website and download our podcast ‘The Miscommunication Gap’. Find out how as individuals and as organisations, we are constantly communicating — whether intentionally or unintentionally, and what the risk of miscommunication is. To download the podcast go to www.esi-intl.co.uk/resource_centre.

Course Topics

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1. Communication Intelligence
   1. ESI’s communication model
   2. Communication factors
   3. Emotional awareness
   4. What’s my communication style?
   5. Communication styles
2. Planning Messages
   1. ESI’s Communication Model
   2. ESI’s communication planning process
   3. Audience analysis
   4. Overcoming objections
3. Message Structure
   1. Content
   2. Audience
   3. Purpose
   4. Storytelling
   5. Visual aids
   6. Different learning styles
   7. Persuasive oral communication
4. Message Delivery
   1. Preparation
   2. Rehearsing
   3. Q&A sessions
   4. Feedback
   5. Persuasive presentation skills
5. Effective Meetings
   1. Business meetings
   2. Trust
   3. Empathy
   4. Active listening
   5. Question types
   6. Dialogue (vs. discussion)
   7. Meeting facilitation