Coaching and Mentoring for Improved Performance

Improve the quality, efficiency & effectiveness of your coaching - & improve the performance of others.

Public Classroom

Course Overview

Successful delegation can result in performance improvement and increased effectiveness. During this course you will learn powerful behavioural coaching and mentoring model s and integrated tools that will improve the quality of your coaching with lasting results. Through practical exercises, group discussions and case studies, you will determine how and who to delegate work to with improved clarity. You will assess your own personal coaching style and how to leverage it, learn how to deal more effectively with challenging situations and be able to discuss your real life coaching concerns with experts in the field.

Coaching and Mentoring has recently been improved, the course places new emphasis on developing essential coaching skills, including listening, observing, questioning, understanding and providing feedback. Content around coaching and mentoring in a virtual environment was also added. ESI’s Business Skills Programme is a comprehensive training curriculum that provides you with the relevant, practical skills you need to think with a business mindset, so your organisation can operate more effectively.

Interested in finding out about what makes a successful team? Go onto our website and download the podcast ‘Building and Managing Distributed Teams’. Find out how to overcome the big challenges of building and managing a project team. Getting staff invested in the same priorities, overcoming departmental silos, and overcoming the usual communication and decision making quagmires are just a few items on the long list of typical problems that can slow down and trip up business initiatives. To download the podcast visit our website - www.esi-intl.co.uk/resource_centre.

Course Topics

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1. Why Coach?
   1. Benefits of coaching
   2. Impact of coaching
   3. ESI Mindset Model
   4. Coaching Statement of Purpose
   5. Coaching and mentoring
2. Coaching and Mentoring Model
   1. Determining the appropriate style
   2. Coaching styles
   3. Coaching actions
3. Preparing to Coach
   1. Assessing personal coaching style
   2. Assessing learning styles
   3. Setting expectations
   4. Creating a plan
4. Coaching
   1. Aligning coaching style with performance level
   2. Delegating tasks
   3. Guiding performance
   4. Evaluating performance
   5. Providing feedback
   6. Handling performance problems effectively
5. Job and Career Coaching
   1. What’s the difference?
   2. Job proficiency and job mastery
   3. Techniques to manage performance