Managing Information Technology Projects

Discover all critical successful factors & hidden risks, & gain an understanding of the strategies & skills necessary to manage IT projects of any size.

Public Classroom

Course Overview

This course presents project management concepts, tools and techniques needed to meet the unique challenges of an IT project. Designed for the project manager new to the IT field, this course addresses all areas of IT project management such as: hardware, software, systems integration, communications and human resources. You will learn techniques to determine customer requirements, and utilise IT project management tools, strategies and techniques developed in the field by project management experts.

Course Topics

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1. Overview of IT Project Management
   1. Definition and characteristics of IT project management
   2. Common reasons why IT projects fail
   3. Critical factors for IT project success
   4. The IT project life cycle and the activities of each life cycle phase
   5. Project processes common to all projects
2. Concept Phase
   1. Selecting and funding IT projects
   2. Identify key project stakeholders
   3. Describe the purpose and content of a IT business case
   4. Prepare a project charter
3. Requirements Phase
   1. Identify and articulate customer requirements
   2. Distinguish between functional and technical requirements
   3. Use different methods for gathering requirements
   4. Develop a requirements traceability methodology
4. Planning Phase
   1. Identify the key components of the project plan and the planning process
   2. Construct a work breakdown structure showing all work components
   3. Build a project schedule
   4. Estimate duration, resources, and costs
   5. Describe risk management planning and risk response planning
   6. Describe subsidiary management plans including communications, procurement and quality
5. Design Phase
   1. Describe the major activities of the preliminary and detailed design activities
   2. Identify typical content of the technical specification document
   3. Identify some design techniques use in developing the technical solution
   4. Describe make or buy decision methodology
6. Construction Phase
   1. Develop a project team to build and deliver the product
   2. Describe quality assurance activities, testing and audits
   3. Assess project performance
   4. Develop and use a change request methodology
   5. Develop risk response strategies
7. Delivery Phase
   1. Describe the key activities of the delivery phase
   2. Describe four major product/system conversion strategies
   3. Understand the "go-live" transition responsibilities of the project manager
   4. Develop scope verification and customer acceptance strategies