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Core Essential Project Management

Quality for Project Managers

Integrate quality management concepts with project management and enjoy business success.

  

 

public courses
Public Classroom

This Course is Perfect for:

  • Identifying how quality management fits into project management
  • Ensuring project results match the original requirements

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You Will Learn to:

  • Integrate project quality management into the entire project life-cycle
  • Use five steps to plan effectively for project quality management
  • Use five steps to assess and improve your organisation’s current quality capabilities to ensure projects meet specified quality standards
  • Ensure customer satisfaction by monitoring results using project quality control tools
  • Apply project quality management tools and techniques to real-world project management situations

Course Overview

Apply quality principles to project management itself and bring to the forefront the essentials of quality management and its vital link to business success. Learn how to define business quality standards, determine performance measures and continuously improve processes and procedures. Through case studies and real-world scenarios, gain an understanding of how our five-step model can help you plan project quality and quality control. Learn how to integrate quality management processes within your organisation to create a compatible and successful programme to support your business success.

Course Topics

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  1. Managing Project Quality
    1. What is quality?
    2. Quality and the triple constraint
    3. What is project quality management?
    4. The three processes
    5. How it fits into the project life cycle
    6. The evolution of quality
    7. Systems thinking
    8. The cost of quality
    9. Formal quality systems
  2. Planning Project Quality
    1. What is quality planning (QP)?
    2. QP inputs and tools and techniques
    3. Stakeholders and customers
    4. Types
    5. Importance of identification
    6. Prioritisation
    7. Project quality requirements
    8. Identifying requirements
    9. Sources of requirements
    10. Common characteristics of quality requirements
    11. Prioritising project quality requirements
    12. Project quality standards
    13. SMART quality standards
    14. Benchmarking
    15. Quality function deployment (QFD)
    16. QP outputs
  3. Assuring Project Quality
    1. What is quality assurance (QA)?
    2. QA inputs and tools and techniques
    3. Developing QA activities
    4. Investigating QA capabilities
    5. Gap analysis
    6. Flowchart
    7. SWOT analysis
    8. Process improvement
    9. QA activities and the project quality management plan
    10. Quality audits
    11. Quality path vs. critical path
    12. QA and change control
    13. QA outputs
  4. Controlling Project Quality
    1. What is quality control (QC)?
    2. Major questions of QP, QA and QC
    3. QC inputs and tools and techniques
    4. The voice of the customer and the voice of the process
    5. "Good enough" approach
    6. Taguchi’s loss function
    7. Quantum innovation vs. continuous improvement
    8. Plan-do-check-act (PDCA) cycle
    9. Basic quality control toolkit
    10. Check sheets
    11. Histograms
    12. Pareto charts
    13. Flowcharts
    14. Cause-and-effect diagrams
    15. Interrelationship digraphs
    16. Scatter diagrams
    17. Run charts
    18. Control charts
    19. Design of experiments
    20. QC activities and the project quality management plan
    21. QC outputs
  5. Putting Project Quality to Work

“Very well conducted. I’m inspired to implement a better quality standard within the group at work. I will highlight the importance and recommend team members to take the course.”

Ulrika Wennerlid,
Process Manager, Novartis International AG

  
Public Classroom Courses

Public Course Information

Duration: 3 days
Professional Development Units (PDUs): 22.5
Fee: £1495 excl. VAT

* PMI® members get 15% off this course.
Valid membership number required.

For more information on public courses click here (opens in a new window)

Course Dates (click on a date to book)

12-14 Apr 2010, London

15-17 Nov 2010, London
E-Training

E-Training Course Information

Course Code: QTY510
Access: 42 days
Professional Development Units (PDUs): 22.5
Fee: £795 excl. VAT

To register or for more information on e-Training click here
MyESI

This course is available through MyESI™ – test your knowledge before you attend class with our pre-course assessment and access targeted course content after you leave class. Create a FREE MyESI account when you register for a course…click here for more details.
In-house Corporate Training

This course is available as in-house corporate training. Available to groups of 10 or more (please note this is a guideline). To find out more about corporate training for your organisation click here.

 

PMBOK® Guide knowledge areas: 157

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Free Resources

Project Management Memory Jogger
By Paula Martin and Karen Tate

Free book included

OpenCube