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This course supports your study towards PMP® Certification

 

Overall I found the course very useful. It showed me where quality was implemented in to my own organisation


Bert Stangenberger
Project Manager
Cisco Systems Belgium

PMBOK® Guide knowledge areas:

Project Integration Management

Project Quality Management

Project Communications Management

Quality for Project Managers


Course information

Duration: 3 days
PDUs: 22.5

Course Fee:
£1295 excl. VAT
€1895 excl. VAT

 

Learn how to:

  • Integrate project quality management into the entire project life cycle
  • Use five steps to plan effectively for project quality management
  • Use five steps to assess and improve your organization’s current quality capabilities to ensure that projects will meet specified quality standards
  • Ensure customer satisfaction by monitoring results using project quality control tools
  • Apply project quality management tools and techniques to "real world" project management situations

Course Synopsis

Quality for Project Managers applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for your organisation, regardless of your industry. This course prepares the project manager to be a positive force in using project quality management to help ensure project and business success.

Businesses today realise that customer satisfaction and, thus, competitive success hinge on the effective implementation of quality concepts, tools and techniques. This includes defining business quality standards, determining performance measurements, and continuously improving processes, procedures and products. This course shows you how to integrate quality management concepts with project management practices to create a successful quality management program to support your business success.

You'll learn about the philosophy and principles of quality management and learn how to translate these concepts into specific actions that are key to successful project quality efforts. The course presents a five-step model for successfully planning project quality, a five-step model for effectively assuring project quality and a quality-control toolkit, all of which you can immediately apply to your work environment. With a strong emphasis on exercises, this course gives you the opportunity to apply quality strategies and skills to real-world scenarios. You will practice concepts, tools and techniques using modularised case studies that require immediate and direct application of skills learned.

The strategies of quality management and continuous improvement dovetail with project management concepts to increase your control over objectives, work and performance. Master these proven methods and discover how quality greatly contributes to and enhances project success.

Course Topics

  1. Managing Project Quality
    1. What is quality?
    2. Quality and the triple constraint
    3. What is project quality management?
    4. The three processes
    5. How it fits into the project life cycle
    6. The evolution of quality
    7. Systems thinking
    8. The cost of quality
    9. Formal quality systems
  2. Planning Project Quality
    1. What is quality planning (QP)?
    2. QP inputs and tools and techniques
    3. Stakeholders and customers
    4. Types
    5. Importance of identification
    6. Prioritization
    7. Project quality requirements
    8. Identifying requirements
    9. Sources of requirements
    10. Common characteristics of quality requirements
    11. Prioritizing project quality requirements
    12. Project quality standards
    13. SMART quality standards
    14. Benchmarking
    15. Quality function deployment (QFD)
    16. QP outputs
  3. Assuring Project Quality
    1. Quality planning activities
    2. What is quality assurance (QA)?
    3. QA inputs and tools and techniques
    4. Developing QA activities
    5. Investigating QA capabilities
    6. Gap analysis
    7. Flowchart
    8. SWOT analysis
    9. Process improvement
    10. QA activities and the project quality management plan
    11. Quality audits
    12. Quality path vs. critical path
    13. QA and change control
    14. QA outputs
  4. Controlling Project Quality
    1. Role of quality assurance (QA) in the quality management process
    2. What is quality control (QC)?
    3. Major questions of QP, QA and QC
    4. QC inputs and tools and techniques
    5. The voice of the customer and the voice of the process
    6. "Good enough" approach
    7. Taguchi’s loss function
    8. Quantum innovation vs. continuous improvement
    9. Plan-do-check-act (PDCA) cycle
    10. Basic quality control toolkit
    11. Check sheets
    12. Histograms
    13. Pareto charts
    14. Flowcharts
    15. Cause-and-effect diagrams
    16. Interrelationship digraphs
    17. Scatter diagrams
    18. Run charts
    19. Control charts
    20. Design of experiments
    21. QC activities and the project quality management plan
    22. QC outputs
  5. Putting Project Quality to Work
    1. Apply project quality management tools and techniques throughout the project life cycle

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