This Course is Perfect for:
- Identifying how quality management fits into project management
- Ensuring project results match the original requirements
Download description
You Will Learn to:
- Integrate project quality management into the entire project life-cycle
- Use five steps to plan effectively for project quality management
- Use five steps to assess and improve your organisation’s current quality capabilities to ensure projects meet specified quality standards
- Ensure customer satisfaction by monitoring results using project quality control tools
- Apply project quality management tools and techniques to real-world project management situations
Course Overview
Apply quality principles to project management itself and bring to the forefront the essentials of quality management and its vital link to business success. Learn how to define business quality standards, determine performance measures and continuously improve processes and procedures. Through case studies and real-world scenarios, gain an understanding of how our five-step model can help you plan project quality and quality control. Learn how to integrate quality management processes within your organisation to create a compatible and successful programme to support your business success.
Course Topics
Click an indivdual topic title to expand/contract it or Expand All Topics | Contract All Topics
- Managing Project Quality
- What is quality?
- Quality and the triple constraint
- What is project quality management?
- The three processes
- How it fits into the project life cycle
- The evolution of quality
- Systems thinking
- The cost of quality
- Formal quality systems
- Planning Project Quality
- What is quality planning (QP)?
- QP inputs and tools and techniques
- Stakeholders and customers
- Types
- Importance of identification
- Prioritisation
- Project quality requirements
- Identifying requirements
- Sources of requirements
- Common characteristics of quality requirements
- Prioritising project quality requirements
- Project quality standards
- SMART quality standards
- Benchmarking
- Quality function deployment (QFD)
- QP outputs
- Assuring Project Quality
- What is quality assurance (QA)?
- QA inputs and tools and techniques
- Developing QA activities
- Investigating QA capabilities
- Gap analysis
- Flowchart
- SWOT analysis
- Process improvement
- QA activities and the project quality management plan
- Quality audits
- Quality path vs. critical path
- QA and change control
- QA outputs
- Controlling Project Quality
- What is quality control (QC)?
- Major questions of QP, QA and QC
- QC inputs and tools and techniques
- The voice of the customer and the voice of the process
- "Good enough" approach
- Taguchi’s loss function
- Quantum innovation vs. continuous improvement
- Plan-do-check-act (PDCA) cycle
- Basic quality control toolkit
- Check sheets
- Histograms
- Pareto charts
- Flowcharts
- Cause-and-effect diagrams
- Interrelationship digraphs
- Scatter diagrams
- Run charts
- Control charts
- Design of experiments
- QC activities and the project quality management plan
- QC outputs
- Putting Project Quality to Work
“Very well conducted. I’m inspired to implement a better quality standard within the group at work. I will highlight the importance and recommend team members to take the course.” Ulrika Wennerlid, Process Manager, Novartis International AG
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Public Course Information
Duration: 3 days
Professional Development Units (PDUs): 22.5
Fee: £1495 excl. VAT
* PMI® members get 15% off this course. Valid membership number required.
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For more information on public courses click here (opens in a new window)
Course Dates (click on a date to book)
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E-Training Course Information
Course Code: QTY510
Access: 42 days
Professional Development Units (PDUs): 22.5
Fee: £795 excl. VAT
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To register or for more information on e-Training click here
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This course is available through MyESI™ – test your knowledge before you attend class with our pre-course assessment and access targeted course content after you leave class. Create a FREE MyESI account when you register for a course…click here for more details.
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This course is available as in-house corporate training. Available to groups of 10 or more (please note this is a guideline). To find out more about corporate training for your organisation click here.
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Free Resources
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Project Management Memory Jogger
By Paula Martin and Karen Tate
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