Business Process Analysis, Innovation and Design Gain sound strategies that provide a foundation for success Course information Duration: 4 days PDUs: 28 Course Fee: £1695 excl. VAT €1995 excl. VAT Related links     Ask a question about this course     Download description Select a Public Classroom Course Aligning Project Management with Organisational Strategy Business Process Analysis, Innovation and Design Coaching and Mentoring for Improved Performance Contract Management Principles and Practices Critical Thinking and Problem Solving Establishing the Project Management Office Facilitation Techniques for Requirements Development Financial Management for Project and Contract Managers Foundations of Business Analysis How to Gather and Document User Requirements Introduction to Business Analysis Leading Complex Projects Leading Project Managers Logical Data Modelling Managing Global Projects Managing Information Technology Projects Managing Projects Negotiation Skills PgMP® Exam Preparation PMP® Exam Preparation PMP® Power Exam Preparation Process Modelling Management Programme Management Project Leadership, Management and Communications Quality for Project Managers Rapid Assessment and Recovery of Troubled Projects Requirements Management: A Key to Project Success Risk Management Scheduling and Cost Control Simulation: Project Management Applications Systems Integration Project Management Taking Charge of Organisational Change Testing Techniques for Tracing and Validating Requirements Use Case Modelling Writing Statements of Work: The Heart of Any Contract     Register for a course by clicking a date below Central London 11-14 May 09

You will learn how to:

• Avoid the management “dead zone” lurking in every process redesign project
• Facilitate a paradigm shift within your organisation
• Set realistic “stretch targets” for the transition
• Evaluate the organisation culture’s readiness for change
• Maintain a consistency of purpose despite declining morale and hostile attitudes in some stakeholders
• Assess the effectiveness of current processes
• Reinvent effective processes for the future

Course Synopsis

To survive in the twenty-first century, organisations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyse and redesign core business processes. They must abandon old ideas about how organisations should be managed and rethink how to do things faster, better, cheaper, or whether to do them at all.

Find out about business process analysis and design (also called business process innovation) and how it can tremendously improve an organisation’s productivity, profitability, responsiveness and customer satisfaction. Get answers to fundamental questions about process innovation - the definition, what benefits it gives and why it is vital to rethink an organisation’s use of IT. Learn practical techniques for designing critical processes in corporations, government agencies and non-profit organisations.

Expect to leave the course with the skills and sound strategies to begin business process analysis with successful results.

Course Topics

1. Defining Business Process Innovation
   1. A working definition
   2. A model for process invention
   3. A business process innovation roadmap
   4. Why organisations are stuck with worn and broken processes
   5. Six guidelines for success
2. Learning by Looking Backward: A Historical View
   1. The evolution of organisations, the revolution of productivity
   2. Deciding when to redesign a process
   3. Leaping the curve of process change
   4. Making the case for process innovation
3. Process Analysis and Redesign as a Business Strategy
   1. An enterprise model for change
   2. Analysing your current change strategy
   3. Process measurements
   4. Process innovation value-added
   5. Establishing and prioritising customer requirements
   6. Strategic process capability
4. The Process-Centred Organisation: Leadership and Change Acceleration
   1. The management “dead zone”
   2. The change acceleration model
   3. Process innovation and leadership styles
   4. Recruiting the process design team
5. Analysis and Evaluation of Current Systems and Processes
   1. Assessing organisational readiness
   2. Mapping the existing processes
   3. Measuring hidden and visible process costs
   4. Process Analysis tools
   5. Assumption Busting
6. Functional Process Diagnosis
   1. Symptoms of process disease
   2. Cause-and-effect analysis
   3. Improve it, fix it or obliterate it?
   4. Picking “low-hanging fruit”
7. Designing the Optimal Process
   1. The return on investment (ROI) of process redesign
   2. Breaking away from the old process
   3. Templates for process reinvention
   4. Process redesign tools
   5. Developing the desired process
   6. Linking the new process to the customer
   7. Analysing the risk of change and the consequences of doing nothing
   8. Anticipating barriers and identifying accelerators
   9. Highlighting communication tactics and the “rule of 50s”
8. Overcoming Resistance to Change: The Silver Bullet
   1. Making the benefits real
   2. Dealing with fear and anxiety
   3. Don’t wrestle the crocodiles, drain the swamp
   4. Avoid common costly mistakes
   5. Celebrate success

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