Business Process Analysis, Innovation and Design

Redesign business processes & change your organisation’s productivity & profitability.

Course Overview

To survive, organisations must become lean, flexible, innovative and customer focused. To achieve this, companies need to analyse and redesign core business processes to function faster, better and cheaper. Business process analysis (also called business process innovation) can tremendously improve an organisation’s productivity, profitability and responsiveness. Learn practical techniques for redesigning critical processes and find out about the benefits and why it necessitates rethinking an organisation’s use of IT and management control mechanisms.

Course Topics

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1. Defining Business Process Innovation
   1. A working definition
   2. A model for process invention
   3. A business process innovation roadmap
   4. Why organisations are stuck with worn and broken processes
   5. Six guidelines for success
2. Learning by Looking Backward: A Historical View
   1. The evolution of organisations, the revolution of productivity
   2. Deciding when to redesign a process
   3. Leaping the curve of process change
   4. Making the case for process innovation
3. Process Analysis and Redesign as a Business Strategy
   1. An enterprise model for change
   2. Analysing your current change strategy
   3. Process measurements
   4. Process innovation value-added
   5. Establishing and prioritising customer requirements
   6. Strategic process capability
4. The Process-Centred Organisation: Leadership and Change Acceleration
   1. The management “dead zone”
   2. The change acceleration model
   3. Process innovation and leadership styles
   4. Recruiting the process design team
5. Analysis and Evaluation of Current Systems and Processes
   1. Assessing organisational readiness
   2. Mapping the existing processes
   3. Measuring hidden and visible process costs
   4. Process Analysis tools
   5. Assumption Busting
6. Functional Process Diagnosis
   1. Symptoms of process disease
   2. Cause-and-effect analysis
   3. Improve it, fix it or obliterate it?
   4. Picking “low-hanging fruit”
7. Designing the Optimal Process
   1. The return on investment (ROI) of process redesign
   2. Breaking away from the old process
   3. Templates for process reinvention
   4. Process redesign tools
   5. Developing the desired process
   6. Linking the new process to the customer
   7. Analysing the risk of change and the consequences of doing nothing
   8. Anticipating barriers and identifying accelerators
   9. Highlighting communication tactics and the “rule of 50s”
8. Overcoming Resistance to Change: The Silver Bullet
   1. Making the benefits real
   2. Dealing with fear and anxiety
   3. Don’t wrestle the crocodiles, drain the swamp
   4. Avoid common costly mistakes
   5. Celebrate success