PMI members get 15% off this course. Valid membership number required.
Book included:
Process Redesign: The Implementation Guide for Managers By Authur R. Tenner and Irving J. DeToro
This course supports your study towards PMP® Certification
Testimonial
Very useful. I would recommend it to people who are going through an organisational change at their workplace. It certainly helped me to see things from a different perspective. Value time calculating is very useful too and I will definitely implement this new knowledge in my work as a distribution consultant.
Hum Yuen Wong SAP Analyst Shell
Business Process Analysis, Innovation and Design
Gain sound strategies that provide a foundation for success
Avoid the management “dead zone” lurking in every process redesign project
Facilitate a paradigm shift within your organisation
Set realistic “stretch targets” for the transition
Evaluate the organisation culture’s readiness for change
Maintain a consistency of purpose despite declining morale and hostile attitudes in some stakeholders
Assess the effectiveness of current processes
Reinvent effective processes for the future
Course Synopsis
To survive in the twenty-first century, organisations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyse and redesign core business processes. They must abandon old ideas about how organisations should be managed and rethink how to do things faster, better, cheaper, or whether to do them at all.
Find out about business process analysis and design
(also called business process innovation) and how it can
tremendously improve an organisation’s productivity,
profitability, responsiveness and customer satisfaction.
Get answers to fundamental questions about process
innovation - the definition, what benefits it gives and
why it is vital to rethink an organisation’s use of IT.
Learn practical techniques for designing critical
processes in corporations, government agencies and
non-profit organisations.
Expect to leave the course with the skills and sound
strategies to begin business process analysis with
successful results.