Seventy-five percent of all change management programs fail because of their lack of employee support. To ensure the health of an organisation, change processes must be embraced on all levels. The role of middle managers today has evolved into the linchpin between senior management and employees as never before. Incremental change, once episodic, is now endemic to every organisation, and change now occurs continuously. Through technological advances and leaner organisational designs, employees are often expected to do more with less. The result is a new role for middle managers, who are charged with ensuring that the benefits of organisational change are communicated to those who implement it.
Mr. Gilbert will discuss the four new role imperatives for middle management and how these roles operate within the lifecycle of change throughout the organisation:
- Creating a positive environment to enable adoption of change
- Developing accountability and ownership
- Realising benefits of change
- Ensuring return on investment
ESI’s presentation will address this new trend in project management as it relates to change, as well as the evolving role of middle management in the change process. Discussion will focus on emerging responsibilities in change management while introducing ways to operate concretely within the lifecycle of change, and offer practical tips for change adoption using tools to document benefits realisation and ensuring return on investment.
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