The Measurement Dilemma:Tying Learning to Business Impact and Financial Outcomes
Many organisations implement "learning engagements", or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. But do these organisations understand the impact of these programmes beyond traditional employee engagement measures?
Learning can and should be a critical business process, enhancing not only individual or team performance, but also having a significant impact on the strategic and financial goals of an organisation. As a result, measuring the business impact of learning should be considered an important organisational strategy, moving beyond simple tools and basic assessments.
In September, 2010, we conducted a global survey among 412 decision makers and influencers of learning programme initiatives in commercial and government organisations.
The survey examines to what extent organisations are measuring the business impact of learning. And if so, how exactly they measure business impact, and what areas of business impact are most important for proving the effectiveness of learning engagements.
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